Your privacy matters to us. This Privacy Policy explains how ReJEN Mobile Health, a d/b/a of [Legal Entity Name, LLC] ("ReJEN," "we," "us"), collects, uses, and protects information when you visit rejenmobilehealth.com, contact us, or book services.
Your health information is protected separately
As a healthcare provider, ReJEN follows the federal Health Insurance Portability and Accountability Act (HIPAA). Health information you share as a patient, including intake forms, medical history, exam notes, prescriptions, and treatment records, is protected health information (PHI). How we use and protect PHI is explained in our HIPAA Notice of Privacy Practices, which is provided to every patient. If anything in this Privacy Policy conflicts with that Notice for health information, the Notice controls.
This Privacy Policy covers everything else: general website use, contact forms, cookies, and marketing communications.
Information we collect
Information you give us
- Name, email, phone number, and address when you call, text, or email us to book a visit
- Messages you send through our contact form, email, phone, or social media
- Payment details, which are processed by our payment provider, Square. We do not store full card numbers
Information collected automatically
- Device and browser type, IP address, approximate location, pages viewed, and how you arrived at our site
- Information collected through cookies and similar tools (see our Cookie Preferences page)
How we use information
- To respond to questions and schedule appointments
- To process payments
- To send appointment reminders and service-related messages
- To operate, secure, and improve our website
- To send marketing messages, only if you have opted in
- To meet legal and regulatory obligations
How we share information
We do not sell your personal information. We do not share your health information for advertising.
We share information only with:
- Service providers who help us run the business, such as our website host, IntakeQ (our HIPAA-compliant platform for intake forms, consents, and charting), Square (payment processing), telehealth, and email tools. Providers that handle health information sign a Business Associate Agreement with us, as HIPAA requires
- Licensed pharmacies, to fill prescriptions your provider orders
- Legal and safety purposes, when required by law, court order, or to protect someone's health or safety
- A business transfer, such as a sale or merger, under the same protections described here
Website analytics and advertising tools
We do not use advertising pixels, tracking cookies, or third-party analytics on our website. We do not share information about your visits with advertising platforms such as Meta, Google, or TikTok.
Our website may use a small number of strictly necessary cookies that it needs to load and work properly. See our Cookie Preferences page for details.
If we add analytics in the future, we will update this policy before doing so, and we will never place tracking tools on pages where you share health information.
Text messages and email
We text only about appointments and care you have requested. We do not send marketing texts. If we add them in the future, we will ask for your separate consent first, consent will never be a condition of service, and you can reply STOP at any time to opt out. Your mobile number and text consent are never shared with third parties for their marketing.
If you opt in to marketing emails, you can unsubscribe at any time using the link in any email.
How we protect information
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, but we work to protect your data and will notify you as required by law if a breach affects you.
How long we keep information
We keep personal information only as long as needed for the purposes described here, or as required by law. Medical records are kept according to Arizona medical record retention requirements.
Your choices
- Ask to see, correct, or delete personal information we hold about you (some records, including medical records, must be kept by law)
- Opt out of marketing emails and texts
- Manage cookies on our Cookie Preferences page
For rights regarding your health records, including access and amendment, see our HIPAA Notice of Privacy Practices.
Children
Our website is not directed to children under 13, and we do not knowingly collect their information online. Information about minor patients is provided by a parent or legal guardian and is protected as health information.
Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date shows the latest version.
Contact us
ReJEN Mobile Health
Anthem, AZ
Phone: (614) 599-9843
Email: info@rejenmobilehealth.com
Privacy questions or requests: info@rejenmobilehealth.com or (614) 599-9843.